Frequently asked questions
What is a CMMS?
A Computerized Maintenance Management System helps teams organise equipment records, maintenance requests, work orders, resources and activity analysis.
Who is this application designed for?
It is designed for hospitals, clinics, medical centres and biomedical maintenance teams. Training institutions can also explore its functions through the demonstration environment.
Is the application available in English and French?
Yes. Users can choose an English or French interface.
Do I need to install software on my computer?
The application is accessed online through a web browser. An Internet connection is required to use the hosted workspace.
Does my organisation have its own workspace?
Yes. Each customer instance has its own database and business records.
Can several people use the platform?
The application supports different user accounts and roles. The number of users and any applicable limits should be confirmed with your offer.
Which user profiles are supported?
Profiles include administrators, equipment managers, engineers, technicians and secretaries. Access depends on the rights assigned to each account.
Can I manage preventive maintenance?
Yes. The platform includes preventive maintenance planning and work-order follow-up alongside corrective maintenance.
Why are some indicators not calculated?
Indicators require specific data and a suitable reporting period. Availability, MTBF and MTTR may remain unavailable when measurements are missing or incomplete.
Can I try the application before subscribing?
You can request a demonstration. The Trial instance contains fictional data for exploring the application and its analysis charts.
How do I receive access after purchasing?
After payment verification and workspace preparation, your access details are provided. Activation is currently managed manually through the Super Admin console.
Are payments automatically renewed?
Automatic renewal must not be assumed. The applicable renewal method is the one displayed at checkout and in your subscription details.
Can I import existing data?
Import and export functions are available for certain records. Contact us to check whether your files and data structure are suitable before planning a migration.
What happens if I cancel my subscription?
The applicable access, data retention and retrieval conditions must be reviewed in the subscription terms. Contact us before cancellation to organise any required export.
How can I ask another question?
Use the contact form and describe your organisation and your request.